SCN Business Group

SCN Global BPO Services

At SCN Global, we offer reliable BPO services designed to meet the diverse workforce needs of organisations across various sectors. Whether you require short-term staff, long-term contract employees, or permanent hires, we deliver qualified, pre-screened candidates quickly and efficiently.

📞 Customer Support (Voice & Non-Voice)

We deliver multilingual customer service solutions across multiple platforms (calls, emails, chat, and social media) that enhance customer engagement and satisfaction. Whether inbound or outbound, our agents are trained to represent your brand with professionalism and empathy.

📋 Back Office Support

Our back-office outsourcing services include data entry, processing, document verification, account setup, and administration tasks. With a strong focus on accuracy, turnaround time, and security, we ensure seamless backend operations.

Close-up of professionals signing a business contract indoors, emphasizing agreement and documentation.

💼 Finance & Accounting Services

Our finance experts manage accounts payable/receivable, ledger maintenance, reconciliations, invoice processing, and financial reporting. We follow strict compliance protocols and work with accuracy to meet your accounting goals.

Four customer support agents working diligently in an office setting.

💡 Technical Helpdesk & IT Support

SCN Global offers 24/7 technical support services, including troubleshooting, remote assistance, ticket resolution, and IT issue tracking. We ensure your users stay connected with minimal downtime.

A multicultural team discussing analytics and strategy in a modern office setting.

👥 HR & Payroll Outsourcing

From onboarding to payroll processing, compliance, leave tracking, and employee record maintenance, we provide full-spectrum HR support to streamline your workforce operations and reduce HR overhead.

🔍 Why Choose SCN Global for BPO Services?

Proven Expertise: Years of industry experience across various domains

Customised Solutions: Services tailored for your business model and goals

Cost-Efficiency: Save up to 60% in operational and resource costs

Secure Infrastructure: End-to-end encryption, data backups, and compliance

Skilled Workforce: Trained professionals with domain-specific knowledge

24/7 Operations: Round-the-clock support for global clients

Tech-Enabled Delivery: Robotic process automation (RPA), CRM, ERP, and AI tools integrated

🌍 Industries We Serve

E-commerce & Retail

Healthcare & Pharmaceuticals

Banking & Financial Services

Travel & Hospitality

IT & Software

Telecommunications

Education & EdTech

💬 Client-Centric Approach

We follow a consultative model to understand your business challenges and build a tailored BPO solution that aligns with your operational goals. Our transparent communication, service-level agreements (SLAs), and reporting frameworks ensure you stay informed and in control.

🚀 Results You Can Expect

35% Reduction in operational overhead

50% Faster response time for customer queries

99.9% Accuracy in data handling and finance processing

100% Compliance with national and international data laws

🛡️ Data Privacy & Complianc

SCN Global complies with GDPR, ISO, HIPAA, and other global standards to ensure data protection. Our infrastructure includes firewalls, multi-level access controls, and encryption protocols to safeguard client and customer information.

📈 Let’s Transform Your Business Today

Outsourcing with SCN Global isn’t just about cutting costs—it’s about creating value. We become an extension of your team, bringing professionalism, innovation, and measurable impact to every process we manage.

Whether you’re a startup or an enterprise looking to scale, SCN Global BPO Services is your trusted partner for operational excellence.

❓ Frequently Asked Questions (FAQs)

What types of BPO services does SCN Global offer?

SCN Global provides a wide range of Business Process Outsourcing services, including customer support (voice and non-voice), back-office processing, IT helpdesk, finance and accounting, HR & payroll outsourcing, and more. All services are tailored to meet industry-specific needs.

How does SCN Global ensure the security of our data?

We adhere to strict global data privacy standards such as GDPR, HIPAA, and ISO. Our infrastructure includes encrypted servers, multi-layer firewalls, restricted access protocols, and continuous monitoring to ensure the highest level of data security.

Can we customise the BPO services according to our business requirements?

Absolutely. SCN Global takes a consultative approach, assessing your specific challenges and designing bespoke BPO solutions that align with your goals, processes, and desired outcomes.

How experienced is the SCN Global team in handling BPO projects?

Our team consists of highly trained professionals with years of experience in their respective domains. We have successfully served clients across various sectors such as healthcare, banking, IT, retail, and more.

What is the onboarding process for SCN Global BPO services?

The onboarding process includes a detailed business requirement analysis, SLA definition, team deployment, system integration, and a pilot phase. Once aligned, full-scale operations begin with continuous performance tracking and reporting.